*Key Achievements

Co-founded the Operation Transformation team for the City of San Antonio Libraries to improve employee morale and organizational conditions.

Awarded the City Manager's Excellence Award in 2018 for efforts to improve company culture and organizational transparency for the City of San Antonio Libraries.

Launched a new chat interface for external communications to tackle challenges introduced by the 2020 pandemic, training employees to handle a 2.5x increase in online customer interactions and, simultaneously, reduced average resolution time by 75%.

Analyzed statistical data on collection usage and consumer demand to direct the branch remodel project, reducing inventory by 20% and implementing a more effective, customer service oriented design.

Areas of Expertise

Employee Development: Hiring | Interviews | Training | Continuing Education | Mentorship | Engagement Events

Organizational Leadership: Team Management | Communication | Active Listening | Organizational Diagrams

Technical Skills: Microsoft Office | Google Suite| Microsoft Teams | Webex | Zoom

Professional Experience

Boss Industrial Group | HR MANAGER | October 2024 – Present 

Responsible for providing comprehensive HR services and administration to a growing industrial safety and efficiency firm.

• Provide comprehensive HR support and empower leadership and employees across all HR functions, including policy adherence, employee relations, talent acquisition and management, benefits administration, HR operations, policy development, employee engagement, and data analysis.
• Maintain and enhance Human Resources systems and processes by managing payroll, leave administration, employee records, compliance initiatives, and ensuring policy adherence.
• Drive a positive employee experience through the development and implementation of employee engagement and retention initiatives. 26% increase in employee count in first six months of 2025 with 92% retention overall.

• Oversee the complete talent acquisition lifecycle, from recruitment and onboarding to managing employee lifecycle events. Achieved 30% reduction in employee turnover year over year.

Disability Services of the Southwest |  CORPORATE BENEFITS COORDINATOR | May 2024 – October 2024

Administer benefits programs for over 3000 full and part-time employees across Texas, serving as the primary point of contact for all benefit-related inquiries.

• Manage and process employee benefits enrollment and termination activities in HRIS (UKG) and the online benefit enrollment platform, ensuring accuracy and timeliness.
• Serve as the central resource for employee inquiries regarding benefits, leaves, FMLA, and other HR-related matters, including communication with vendors, carriers, and regulatory agencies.

• Oversee COBRA administration, including processing benefits and resolving related issues.
• Process, audit, and submit monthly carrier statements and invoices for timely payment.
• Coordinate and distribute benefit information to newly eligible employees and initiate online enrollment actions in UltiPro Benefit Administration.
• Collaborate effectively with HR, Finance, and IT departments to ensure efficient and accurate management of employee benefit program

• Organize and support special projects, including annual health and wellness initiatives and events.

Aldridge | People Operations Coordinator | May 2023-March 2024

• Support and empower over 115 employees and 14 managers on all HR matters, from hiring and onboarding to benefits and compliance.
• Keep Human Resources systems and processes in tip-top shape by updating policies, maintaining accurate employee records and managing compliance initiatives
•  Creatively own the employee experience by planning team events and employee appreciation initiatives, including revamping the employee anniversary appreciation program and a new strategy for ongoing employee awards
•  Led the complete overhaul of onboarding processes and procedures, including revamping the entire process and implementing standardization in onboarding and technology procedures

Alamo Colleges District | San Antonio, TX

July 2022-March 2023

Head of all library services for St. Philip’s College two campuses

● Lead a team of 20 to support student and faculty library services across two campuses, including individual instruction, classroom facilitation, and liaison work to 45 off-site dual credit high school programs

● Responsible for updating and modernizing policies and procedures for library services

● Work with a diverse group of stakeholders, both internal and external, on a variety of levels to ensure support and functionality of library services and respond to inquiries in a timely fashion 

● Association of College and Research Libraries 2023 Spectrum Scholar

● Responsible for the administration of $180,000 budget, including all planning and approvals and the strategic reduction of resources due to budget constraints

City of San Marcos | San Marcos, TX

April 2021-July 2022

Public Services manager for the San Marcos Public Library

● Responsible for writing policy and procedure pertaining to all public facing services

● Acted as lead for circulation and shelving teams

● Facilitator for meeting and study room usage including policy enforcement and city initiatives

● Maintained customer records and resolved complaints within the system including municipal court filings

● Responsible for ensuring that building issues are reported in a timely manner to begin remediation

City of San Antonio | San Antonio, TX

Dec 2015 – Apr 2021

Direct organization-wide initiatives to improve company culture, empower employees, and improve internal and external processes.

● Guide a diverse team of 30 employees across 4 divisions of services within the organization's headquarters, emphasizing inclusivity through management practices that cater to the capabilities of each individual

● Direct new employee training on all technical systems for the entire organization, continuously updating and improving system resources and training materials

● Established dynamic processes to transition to a remote work environment within 5 days, ensuring each employee can perform their duties successfully despite any limitations presented by the new work-from-home environment

● Spearhead initiatives to improve internal communications, including implementing the use of collaborative tools like Microsoft Teams and conceptualizing swim lane diagrams to establish clear guidelines for individual responsibilities

● Disseminate complex and essential information across all levels of the organization, from front line employees to directors, and communicate valuable customer service insights across 27 locations

● Led initiatives to improve company culture and organizational procedures, including annual organizational surveys, monthly employee social events, and enhanced public image programs

● Directed large-scale organizational events for 150 – 350 guests aimed at improving employee wellness and celebrating team members accomplishments, including staff development day and holiday parties

● Implemented a feedback system to encourage employees across all levels of the organization to contribute ideas for and take part in executing improvements to company-wide processes

● Oversaw all employee hiring processes, including organizing interview panels, guiding applicant questions, and overseeing onboarding processes across multiple departments and locations

● Trained new managers on effective hiring, interviewing, and onboarding processes and techniques

● Headed team trainings for new hires as well as continuing education for groups of 20-30 employees