Operation Transformation
The culture of the organization had suffered over time due to budget cuts and staffing shortages. Ideas were bogged down in processes and often abandoned, creating barriers to new and innovative services. The last all-staff development day was held in 2012, leaving few opportunities for branch staff to interact with administration. Operation Transformation has given individuals in the organization the opportunity to have their voices heard and is breaking down barriers to innovation.
The Re-
The Re-